Frequently Asked Questions
Below are the questions we hear most from people new to Medicare. If your question isn’t listed, use the contact form and we’ll respond within one business day.
Trusted • Licensed • Compliant
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Licensed Medicare Agent
Appointed with Major Carriers
Privacy & Terms Protected
NPN / License Number available upon request.
Proudly representing trusted Medicare insurance companies.
Your information is always handled with care and confidentiality.
Licensed, appointed, and dedicated to providing accurate, compliant Medicare support.
Frequently asked questions
What services do you provide?
We help people compare Medicare Advantage (Part C), Prescription Drug Plans (Part D), and Medicare Supplement (Medigap) options. We'll explain benefits, costs, networks, and help you enroll — all with no pressure.
Do you charge for your help?
No. Our guidance and consultations are free for clients. Insurance carriers typically compensate agents for enrollment, so you do not pay a fee for our services.
Are you affiliated with Medicare or the government?
We are independent, licensed Medicare insurance agent(s) who can consult and enroll clients in Medicare plans. We are appointed by a multitude of insurance companies. Whether you want Original Medicare or Medicare Advantage, we can help you through the Medicare process, but we are not endorsed by the U.S. government, Medicare, or Medicaid.
Will you contact me after I submit the form?
Yes. After you submit the form, we will contact you within one business day to schedule a short call and discuss your needs.
What information should I have ready for our call?
Helpful items: your Medicare card (if you have one), a list of medications (names, doses), current doctors you want to keep, and any current insurance plan details. If you don’t have these, we’ll still get started.
Do you represent all insurance companies?
No single agent represents every plan in every area. We are appointed with multiple major carriers so we can show several options — but we do not represent every plan available in your area.
When can I change plans?
The Annual Enrollment Period (AEP), when most changes can be made, runs from October 15 to December 7 each year. There are other special enrollment periods for qualifying life events. We’ll explain which windows apply to your situation.
Can you help me switch plans if I’m unhappy?
Yes. If you want to change plans, we’ll show you options and assist with the switching process during the appropriate enrollment period.
What areas do you serve?
We serve California, Florida, Georgia, Michigan, Mississippi, New Jersey, New York, Ohio, Pennsylvania, and Texas. If you’re outside those areas, please check with us — we may still be able to help, or we'll refer you to a local licensed agent.
How soon will my coverage start after enrollment?
Coverage start dates depend on the plan and enrollment window. We’ll confirm exact effective dates during enrollment so you know when coverage begins.
How do I file a complaint about a plan or agent?
If you have a complaint regarding a plan or agent, contact the plan directly or your state’s Department of Insurance. If you’d like assistance, we’ll help you escalate the issue.
Can I get quotes and enroll on my own?
Yes. You can use our Sunfire portal to look up quotes, and if you want to enroll in a Medicare Advantage plan or Medicare Supplement plan, you can do so at that same site.
How is my personal information handled?
We do not sell your personal information to third parties. Details you share are used solely to identify suitable Medicare plan options and assist with enrollment, and are shared only with the insurance carriers involved in that process. We comply with HIPAA privacy standards and applicable state and federal regulations, and we retain your information only as long as needed to provide you with service. You may contact us at any time to ask what information we have on file, update it, or request that it be removed from marketing communications.
Privacy Policy
Afinius Health, LLC
Effective Date: September 12, 2025
Afinius Health, LLC ("Afinius Health," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through www.afiniushealth.com (the "Site"), how we use it, and the choices you have.
Information We Collect
Information you provide directly: When you fill out a contact form, request a callback, or call us, we may collect your name, phone number, email address, and any details you choose to share about your Medicare needs (such as whether you are new to Medicare or currently enrolled).
Information collected automatically: Like most websites, we use cookies and similar tracking technologies (including Google Ads, Google Analytics, and the Meta/Facebook Pixel) to understand how visitors use our Site and to measure the performance of our advertising. This may include your IP address, browser type, pages visited, and how you arrived at our Site.
Information from advertising platforms: If you respond to one of our ads on Facebook or Google, those platforms may share limited information with us (such as your name and phone number) so we can follow up with you, consistent with their own privacy policies.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the free Medicare plan comparisons and guidance you request
- Contact you by phone, text, or email about Medicare plan options, consistent with any consent you provide
- Improve our Site and evaluate the effectiveness of our advertising
- Comply with applicable insurance and legal recordkeeping requirements
We do not sell your personal information.
Consent to Be Contacted
By submitting a form or providing your phone number on this Site, you consent to be contacted by Afinius Health and its licensed agents by phone, text message, or email regarding Medicare plan options, even if your number is on a Do Not Call list. Consent is not a condition of purchasing any product or service. You may revoke consent at any time by contacting us using the information below.
Sharing Your Information
We may share your information with:
- Licensed insurance carriers, only as needed to help you compare or enroll in a plan
- Service providers who help us operate our Site, advertising, and communications (e.g., hosting, analytics, and advertising platforms)
- Government agencies or regulators, where required by law
We do not share your information with unrelated third parties for their own marketing purposes.
Your Choices
- You may opt out of marketing calls, texts, or emails at any time by contacting us directly.
- You can control cookies through your browser settings; note that disabling cookies may affect how the Site functions.
- You may request that we delete the personal information we hold about you, subject to legal recordkeeping requirements for licensed insurance activity.
Children's Privacy
This Site is intended for adults seeking Medicare information and is not directed at children under 18. We do not knowingly collect information from children.
Data Security
We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
Contact Us
Afinius Health, LLC
Phone: (561) 201-6862
Website: www.afiniushealth.com
Afinius Health, LLC’s licensed insurance agent(s) are appointed by health insurance companies to help clients with Medicare Advantage plans and Medicare Supplement plans (Medigap). Afinius Health and its licensed insurance agent(s) are not affiliated with the federal or state government. We do not offer every plan available in your area. Currently we represent fifteen (15) organizations. The number of carriers or products offered in your area is contingent on your zip code. Contact 1-800-MEDICARE, or your local State Health Insurance Program to get information on all of your options.
Afinius Health, LLC
Business Hours:
Mon-Fri: 10am-6:30pm
Sat: 1pm-6:30pm (ET)
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Free, no-pressure Medicare guidance from licensed agents. Reach out to us for any questions or assistance.